Guides and FAQ - Serviceportalen
Monday - Wednesday: 8 AM - 5 PM
Thursday: 8 AM - 3 PM
Friday: 8 AM - 4 PM
Visiting hours Växjö
Monday - Wednesday: 8 AM - 4 PM
Thursday: 8 AM - 3 PM
Friday: 8 AM - 4 PM
Visiting hours Kalmar
Monday - Friday: 8 AM - 11:45 AM, 12:30 PM - 4 PM
Exceptional opening hours 2019
- November 1: Closes at 12 PM.
To facilitate support, we may sometimes need to see what you see. In these cases, we use TeamViewer. In need of remote support you will be guided by our support technician over the phone.
Support of private computer
The IT office does not give support on private computers or equipment. However, to be able to support applications provided by the Linnaeus University, deviation from this can be done.
The IT Office takes no responsibility for any errors that may occur on your private computer in connection with we give you support.
At Linnaeus University, there are different types of accounts that are used depending on what services that needs to be accessed.
Some accounts can only be ordered by IT's contact person at the faculty, see the link below who the contact person is at your faculty.
E-meetings are meetings held remotely via the computer/tablet or as a video conferencing meeting.
In Serviceportalen you can read more about the different e-meeting types the university offers:
During your employment at Linnaeus University you have access to an email address consisting of first name.last firstname.lastname@example.org. You handle your emails, either through an email client or via the web at webmail.lnu.se.
Mailing lists of the faculties and departments, named short email@example.com, such as firstname.lastname@example.org. These lists are automatically populated with members based on information in Primula.
If you need a mailing list to other colleagues at Lnu order it using the order form below.
Order an email list.
Function Address (function account)
You can order an email address for a function or event, such as email@example.com.
Order a function account.
For employees at Linnaeus University, there are a few different storage services to choose from for storage of files and folders. Below is a brief description of each service.
Box - cloud service for file storage
Box is a storage service in the cloud that enables syncing and sharing files with others both on and outside the Linnaeus University.
In Box, you can store all types of files like presentations, documents, photos and videos and you can organize everything into folders.
The files in the Box are easily accessible from a web browser or a synchronization client.
P: is your personal storage space, which means that only you can access files and folders that are stored here. You get the standard 1 GB of storage space on P.
S: is a shared storage for files and folders that you and your colleagues have access to.
Access to files on the P and S outside the University network
You can access files and folders on the P and S: even when you are sitting outside the university network via My files (https://wfm.lnu.se). You log in with your Lnu account.
Purchase of IT equipment
The IT Office helps with advice and purchase of IT equipment such as computers, monitors, printers, mobile phones, tablets and accessories.
All purchases follow governmental agreements.
The products are a standard range for Lnu and is recommended to get guaranteed access and support for our services.
Wi-Fi - wireless network
Wi-Fi is available in the University's properties in Kalmar and Växjö.
Eduroam - Wi-Fi for employees and students
As an employee you connect your device to the Wi-Fi called eduroam because it uses encrypted communication and is a secure network.
To connect to eduroam, most devices need to be configured before the first use. After that it will automatically be connected.
Guide for downloading the settings for eduroam
LNU-Guest - Wi-Fi for guests
Guests with guest accounts can connect to Wi-Fi LNU-Guest.
Once you have connected your device to LNU-Guest, open a web browser to log in with your Lnu account (username, not your email address).
Fixed (wired) network
In most offices there are fixed wall network jack that you can use to connect your Linnaeus University-owned computer. When you are connected to the fixed network, you have access to the Internet and to the University systems.
VPN - Virtual Privat Network
Some of the university systems are blocked so they can not be accessed when you are outside the University. To access these systems, you must run through the VPN. VPN means that you are creating an encrypted "tunnel" through the public network to the university's network, within firewalls and filters.
You can connect to the VPN either via a VPN client that you install on your computer or through your browser.
Network Monitoring at Linnaeus University
IT Office reserves the right to monitor the use of the network at Linnaeus University. Misuse and unauthorized access may result in notification to the disciplinary committee or the police.
Software and licenses
The IT Office has signed agreements for a number of software programs at Linnaeus University.
Contact the IT Office if you have questions or want to order software and licenses for computers owned by Linnaeus University.
Printing, copying and scanning
As an employee, you can print, copy and scan at Linnaeus University's multifunction printers (MFPs). The printer name is LNU on print.
You can send your print jobs to the printers from your computer or from a mobile device, such as a phone or a tablet. You can then choose to print on any of the printers at the university.
Log on to the printers (MFPs)
To log on to the printers drag your key card or manually enter your username (not your email address) and password to your employee, guest or external account.